If I could give fewer than 1 star I would. I tried to place a SIMO order on their website only to find it was unavailable until 08:30 due to scheduled maintenance. I waited [patiently] and after placing an order an error message appeared advising to "please try again" which I did 6 times, only to find it was doing a credit search each time! Which it did not tell you. I then spoke to someone in chat for over an hour to process the order manually which they assured me they did. 3 days later, I again spoke to online chat, was referred to over 10 people who could not locate my order despite having a printed records of my order number. One was a manager who transferred me back to sales who transferred me to customer services who transferred me to sales who transferred me to a manager, who transferred me to customer complaints. 4 hours later and I still could not order a SIMO, finally, I manager to become a vodafone customer LOL - not if they paid me - Good Luck.