Slow and difficult customer service. For all their boasts about being a top insurance company, they never admit fault when their systems don't work properly, are very difficult to get hold of to genuinely sort problems out, and their "rewards" system often breaks with customer service gaslighting you rather than helping as the different departments don't appear to talk to each other. We missed out on significant savings due to apple health not talking to the app properly and the response was "well you should have known" despite nothing being said about this apparently I own error. We have also paid for a reward that was meant to be dispatched in 7-14 days be we are still awaiting dispatch nearly a month later. Again, Vitality blamed us and denied the error that I highlighted in a system that they denied even existed until I showed them. As you can see in the response below, there is a complete disinterest in genuinely supporting their customers, with the response in question just dismissing any of the concerns listed. "Good morning, Matt. Thank you very much for taking the time to leave us a review. I am disappointed to learn of your comments as this is most certainly not how we want any of our members to be left feeling, I can see from our records that we have investigated your issue following contact with ourselves and have issued a response with our findings. I hope this response offers some clarity for you, along with the relevant information you may need should you have any further queries. - Lisa"