John Evans
Vision Express took over local Tesco opticians in the King's Lynn superstore and as a previous Tesco customer I got an invite for my eye test from them. First impression was very good, certainly the person who conducted the eye test was thorough and helpful. Unfortunately, the wheels fell off when it came to actually purchasing the glasses. Not only had the prices rocketed but the selection of frames was very limited. In particular the aviator-style frames I like weren't on offer - although when I went back about a month later they were in stock. I bought a pair of reading glasses and a pair of varifocals at a total cost of £251. The reading glasses are fine but the varifocals are useless - they're OK round my house but the range of focus is way too restricted for driving. I've been back twice and various adjustments were made that gave a slight improvement but in the end I've gone back to the glasses Tesco supplied for driving. With the VE lenses nothing is in focus over about 40 metres, with the old Tesco lenses everything is clear out to probably 100-150 metres - the VE glasses are simply too dangerous to use. It's now over the 60-day return period so basically they've taken my money and not provided the glasses I need.
5 years ago
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Vision Express has a 3.1 average rating from 568 reviews

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