Usually go elsewhere but had broke glasses and could not get an appointment at regular opticians. Got appointment next day at vision express. Lovel staff initially. Eye test was very good. Superb range of frames. Chose frames but felt like I could not have a proper look around store as the girl helping was obviously doing her job and trying to help but kept bringing me frames to try and didn't really let me browse on my own. I have vari vocals so needed measurements which the girl did then got a second opinion, bothe were different measurements so they had to be done again. Glasses ordered and paid for and to be honest it only took a few days to arrive. Returned to store to collect glasses. Given box and told to try on. Lenses were dirty after obviously being at factory . Not cleaned by staff , just told to try on and asked if they felt ok which they did,. I had a quick look in mirror, said thanks and left. At no point were they check whilst on my face to see if everything was perfect. On returning home, instead of everyone I saw saying how nice my new glasses were they were saying how different each side of the frame was to the other. On inspection and even drawing an outline on paper of the frame, it was so obvious that the left side was pointed and the right side rounded. I returned next day to show them the fault, the girl was very nice and noticed immediately. I left them with her until a manager was in next day and someone would ring me. They rang, left message on answer machine saying they had reordered new frames and would ring when in. I was not happy with this so rang asking for my money back, which was my statutory entitlement. I had to visit the store for a refund. And when I did this the manageress was quite abrupt, gave refund with a very strange manner . She acted as if the money was coming out of her own pocket. At no point did she try and get me to browse for another pair or even apologise for their mistake.or even give me the eyetest free for all my inconvenience of firstly having no glasses because of their incompetence and secondly for my time wasted. Or for that matter the fact that they are trained at their job and let me get measured for lenses in a wonky pair or frames by two staff then on picking them up, let me leave the store wearing a wonky pair of glasses. The complete glasses were Little short of £500 and they were shocking. The customer after care was absolutely appalling. And I would never return or recommend. You are the professionals at this not the customer yet you let someone buy and walk away with unwearable glasses then made me feel like they were a child at school who had done something wrong when they were returned for a refund.