This is the second time I have had the most horrible experience as a customer. in 2021 I came for first time to change my glasses and I got sold varifocal glasses, nearly 3 times more expensive that the standard glasses £315.50, and it was using my own frames. After 2-3 weeks I returned asking to change it as the varifocal make my vision tired as there is not focus on the both sides' vision. Now this Saturday 2nd september 2023 I came for test and glasses change again. There was a young lady that wasted my time for 3 hours as she forgot the password in the system, then changed the prices of the chosen frames twice she changed the price (writing with a pen) from £85 to £99 on the product’s tag, at the end I have accepted to go with one frame for £85 and the second one for £99. As she had problems in the system and could not complete my credit pass, then I accept to pay all the money for the first frame and eye test and the lady said that the price of the frame is £99. Off course I paid just the test and left the place. Very disappointed as Vision Express do not care about the client.