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Virgin Media Reviews

1.2 Rating 2,165 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

1.2

Based on 2,165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 7th May 2024

Virgin Media 1 star review on 1st May 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

49

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No chance to speak to a human. Spent 55 minutes trying to speak to someone then cut you off! Finally spoke to a ‘manager’ to terminate contract- now got a bill for 7 weeks!!! Claim I’m in arrears yet have DD set up! Will cancel my DD and forward any further invoices to direct to my solicitor to sort”

Posted 5 hours ago

“Although the broadband is reliable avoid this company like the plague. They have added Netflix premium to my account are refusing to remove it telling me to contact Netflix direct to remove it I don't have a Netflix account so Netflix can't remove it so I'm being charged for something I didn't ask for can't watch and I'm unable to remove. Customer service is one of the worst companies I've ever dealt with in my whole life If you're looking for internet please go somewhere else You're looking for TV Go somewhere else avoid this company like the plague unless you're happy to be billed for something that you didn't ask for and can't use.”

Posted 6 hours ago

“WARNING AVOID (do not sign up with virgin media.). WARNING do not sign up with virgin media, they disconnected my service due to a billing error at there end, all my bills are up to date and luckily I pay by bank card and not direct debit so I have all my receipts for my bills paid, I tried calling this morning to resolve there error and was told I need to pay £187.40 for my services to be reconnected. Absolutely disgusting service and will take my custom elsewhere and I will report to ofcom, if they take me to court for non payment I have all the receipts to prove I have paid up to date. Just look on the ofcom website, they are investigating them for cancelling people's contracts for no reason and will hit YOU with a £180 cancellation fee even though they did it through errors there end. don't believe that by trying to contact them on the information in there reply is any help because its not, you will just get passed from one non knowledgeable person to the next and still nothing gets sorted. AVOID AT ALL COSTS ( and it will cost you I assure you of that)”

Posted 1 day ago

“What I wanted- A simple Internet recontact offer. What I got - - 4 weeks worth of renewal offers that included nothing but dead links 'oops we are sorry' see video for example. - none of the links worked on there website I either had the same as above or taken to a chat to us page. -tried complaining about there practices formally and online got given more broken links for packages/offers with other parts of my complaint overlooked. -Eventually gave in and had a chat and specifically said I only want offers for the Internet nothing else to be given offers for packages including the Internet, TV and sim, against what I literally just said. - I have now left virgin which was also very slow and painful where they eventually offered me a decent Internet only package but at that point it was to late after 4+weeks of the same thing and not being listened to. I know this was done with intent on virgins part I.e. the links by design don't work so they can get people in a chat online or on the phone to sell them more things or to market things that hard that people give in and buy things they don't need or want, this is not on in my mind and the vulnerable in society end up bearing the brunt and cost of such tactics Not that they care money is money. Personally I think it's disgusting in this day and age and though it may not be illegal it doesn't make it right. Oh and to top it off I'm going to be charged an exit fee of 70 which will sit in their accounts gathering interest for 90 days before they give it back, what a joke because they so desperately need that money.”

Posted 1 day ago

“Remote worker and been reporting service issues for months, they say there are no problems or monitor the line and say they can see it dropping and will monitor for longer, then do nothing. I have screengrabs of my download speed at less than 1mbps - how am I supposed to have teams meetings with this? Its a daily occurrence now! Cancellation now instructed - another customer lost!”

Virgin Media 1 star review on 7th May 2024

Posted 1 day ago

“I was charged 86 Euro broadband bill for leaving their service, would never recommend them to anyone. Also have to wait for close to 1hr to get to speak to an agent who would then again transfer, making you wait for another 30min..way of making money these days..pathetic.”

Posted 1 day ago

“Terrible customer service. Took two hours to process a house move. Least helpful staff.”

Posted 1 day ago

“disgusting company that should be investigated. Loyal customer for many years, thousands of pounds paid, but I found out how much of a scam company they are when I had to move house trying to cancel because virgin media are not in the new area where I'm relocating was an absolute nightmare going through WhatsApp messages speaking to people for hours being cut off being put on hold past around this went on for months. Then I was promised everything is cancelled and then I get a letter chasing me for money debt collectors pay that off then another letter comes again six months later. Absolute joke, very stressful. My credit score went from 900 points down to 480 and now I've got that on my credit report for six years, a default with missed payments disgusting company that should be investigated.”

Posted 1 day ago

“Terrible service never had any help when I needed. More often not working then working. Thier contract is also very deceiving. Watch out for following. 1.) Starting price will change. I started with £44 per month and after a year they increased it to £56 with no reason. 2.) end period notice. From when you cancel you last day, they will charge 2 months on a rolling contract for me they charged £120 as a rolling contract price. Plus they claim that I had to pay an extra month even more that the last month end period (the second month), because I used the internet? I don't understand since 1 month notice means you still use the internet last month? So what happens is you end up paying 1 month extra for no service. Absolutely terrible contract protocols. 3.) don't believe if they say they will transfer your contract when you move home. Not true, and house move you will start a completely new contract so you will usually be fixed into a new 2 year contract, with ridiculous high fees if you want to cancel beforehand.”

Posted 2 days ago

“Quite apart from the exorbitant price and the abysmal signal, what has disappointed me most in this company is trying to cancel. I attempted to use the chat function at first but ended up having to call. I was asked for a reason for cancelling. Well, I have terminal cancer so I won’t really need internet. I had to explain this twice to the first person I spoke to. He then offered to transfer me to the correct department. This landed me back in the phone queue. Once I’d jumped through all the hoops again, I spoke to a second person. I again had to explain that I’m dying. Twice. Finally she agreed to cancel though as she said, she still didn’t really understand why. The next day, I was called by Virgin. Apparently they didn’t know why I was cancelling and could they offer me a cheaper deal! I got to explain to a third person, this time in front of my parents, that I’m dying at 39. Fun times! After that I received innumerable emails and texts. I do so love to constantly be reminded of everything in my life that is having to change! Thanks Virgin for making a horrible time even worse”

Posted 3 days ago

“Sunday and guess what, virgin media is down again. You just cannot make this stuff up... Terrible. Always on a weekend.”

Posted 3 days ago

“Impossibility difficult to cancel account.”

Posted 4 days ago

“Be careful with this company. They have hidden fees that only become apparent after signing a contract.”

Posted 6 days ago

“Brand new customer, engineer arrives drilling holes in front of the house and breaks the front off two bricks!! Then lets me know that he needs to wrap my home in 25 meters of black cable from the front to the back of my home? As the tv is hard wired? I said not on your life boy! Million pound home and this one wants black cable all over the front to the back! 😂 not a chance! Anyway I call sky they take off tv so juts broadband at £35 then I get two texts instantly from O2 leering me know I have a sim on its way at an extra £10 a month! After spending 5 hours sorting both out I get new contract sent through showing the new bill at £89! Per month! Laughable so in one day I had equipment installed to myself ripping the lot out last night! Placing in a bag ready for an engineer coming this morning to pick it all up! And if you want a full blown conversation with someone in Pakistan that can’t understand a work your saying this is the place to be! Virgin media is a joke! Never again! Back to sky in a heart beat! Stay well clear of virgin media as you will be sent all around the world in 80 days talking to people who are as sharp as tennis balls and not a clue!!”

Posted 6 days ago

“Broadband price rises from £28 to £69. Call virgin media customer service, passed over 4 times and waiting for over an hour, the agent just hanged up and refused to cancel”

Virgin Media 1 star review on 1st May 2024

Posted 1 week ago

“My recent encounter with Virginmedia has left me deeply disappointed and frustrated. As a customer eagerly awaiting an upgrade to my internet service, I was met with incompetence, rudeness, and an utter lack of empathy from their customer service team. The saga began when I received a notification that my internet was due for an upgrade on April 30, 2024. Excited at the prospect of faster speeds and better connectivity, I eagerly awaited the promised enhancement. However, as the date approached, I realized that my internet had not been upgraded as promised. Concerned, I reached out to Virgin Media customer service for assistance. Little did I know that this would be the start of an incredibly frustrating and disheartening experience. Upon connecting with a representative, I was met with an unhelpful and dismissive attitude. Despite explaining my situation clearly, I was met with nothing but scripted responses and robotic repetitions. It became apparent that the individual on the other end of the line was simply reading from a script, devoid of any genuine concern for my issue. To make matters worse, when I inquired about the delay in the upgrade, I was informed that it would take a staggering 15 working days for the process to be completed. This was in direct contradiction to the initial notification I had received, causing further confusion and frustration. What truly astounded me, however, was the blatant rudeness displayed by the customer service representative. Instead of offering assistance or attempting to resolve the issue, they adopted a condescending tone and seemed more interested in getting me off the line than addressing my concerns. It's disheartening to see a company prioritize scripted responses over genuine customer care. As someone who relies heavily on internet connectivity for both work and personal use, this experience has not only inconvenienced me but also tarnished my perception of virgin media. In conclusion, my experience with Virginamedia customer service was nothing short of appalling. From their lack of transparency regarding the upgrade process to their rude and dismissive attitude, they have failed miserably in providing satisfactory support to their customers. I sincerely hope that they take steps to improve their customer service practices, as no one should have to endure such treatment.”

Posted 1 week ago

“DO NOT sign a contract with virgin . The internet hardly ever works, or the TV. It's impossible to speak to anyone who cares or will fix it. It's fraud. I've spent so much time on the phone/chat it's and I'm stuck in a contract with no broadband. Impossible for the kids homework and my WFH.”

Posted 1 week ago

“If I could give them minus 1, then I would of done. I can write up a very long why I gave virgin media 1 star rating. I have never come across such an awful company in all of my life in having an internet provider. You upgrade due to the poor speed which they blame it is your thick walls lol, then you upgrade to a faster speed, to later find because you have upgraded they have also started the 18 month contract again. The phone lines are awful. Yu spend more time waiting for the call to speak to someone, then you find yourself trying to understand what they are saying. Then they try and sell you a mobile phone. I have lost the will to live with these people. Stay away from Virgin. I will go back to either BT or Sky.”

Posted 1 week ago

“Sly robbing and untrustworthy. I spoke to virgin representative about joining virgin. I explained what I got with my previous package with sky, they said they could match it. Over 300 channels and broadband for £32. I jumped at the offer. Now I work away for a living. When I came home I found out that I only had the basic package. When I rang virgin they said I can have the channels I wanted but at an additional cost. Nearly 3 times the amount. When I complained, for some unknown reason all they're calls are recorded but not the one of the sales rep. If you want a good package. Go to sky”

Posted 1 week ago

“I was a Virgin Media customer for 2 years and my contract expired. An incentive to stay with them was made with a price reduction but promises were not kept. I called 6 times, opened 4 support tickets, talked to them via the WhatsApp chat twice. All issues were closed and supposedly resolved but were clearly not. With no feedback, I kept calling every 30 days as the issue was not resolved and needed to open a new ticket. I refused to pay, got asked to pay a final bill, which match the agreed price which I paid. To my surprise, I found 6 months later that my credit report was set with a default payment when I applied for a mortgage and got refused. All in all, I should nit have accepted any renewal if the contract and closed it then.”

Posted 1 week ago

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Virgin Media is rated 1.2 based on 2,165 reviews