Anonymous
Flew to barbados on 16th March, despite expecting the holiday to not go ahead. Gatwick was deserted! Two days into holiday, told we were to be repatriate. Then virgin changed their minds twice after that !1 Had to cancel most things booked ( and paid for). Finally told on Saturday afternoon we were being collected art 1.30 next day !! Land line calls to UK to try and find a taxi able to collect us. Fortunately, at the least the hotel staff helped with flight details and e.t.a etc. No help from Virgin. Downgraded on seats coming home. Nobody from Virgin to greet us when we arrived at Gatwick. Virgin have not replied to Maile sent to them, both signed for registered and 2 emails .Shocking company, We are owed £3000 for the outstanding part of the holiday. The hole and staff are superb, and they too were treated appallingly by Virgin.
3 years ago
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Virgin Holidays has a 2.7 average rating from 222 reviews

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