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Booked a holiday to Barbados travelling in premium economy on 1st June 2017. Found out today that the premium economy no longer existed and that I had been put into economy. I have a serious back problem and have been saving for years in order to have this amazing experience.
However the virgin rep I spoke to really couldn't care less and was delighted to give me back my deposit (held by virgin for over 9 months) in order to cancel the holiday and just get rid of me as a huge disappointment.
Appalling service and will never holiday with them again. How they have a reputation as a quality product just shows what good media can do for this company because the reality is that this company simply do not care.