Review and raise up to £2.00
Product/holiday titled as Cape, Kruger & Falls. Never informed at point of sale that there was 2 itineries. Natually assumed we were allocated to the accommodations advertised on the website / brochure, which was confirmed 2 days later after booking 10 months ahead. Established following final payment that all 4 accommodations had been changed, apparently we had always been allocated to these itinerary 2 accomodations. Research indicated 2 of them were lower ratings and also we were allocated some 50 kms from the Kruger NP. Pre holiday raised complaint with ABTA and received compensation for VH miss marking and miss selling. Post holiday, have raised another complaint regarding itinerary timings leading to missed inclusive tours and turning up at 1 of the hotels only to find our booking had been made for the same date but for the previous month.
In summary Virgin "Howler" Holidays obviously outsource to suppliers and undertake NO due diligence checks. Their South Africa supplier Thompson SA think they can just cut and paste between their itineries 1 & 2 without auditing whether the changes seriously impact inclusive tour events.
WILL NEVER USE VIRGIN HOLIDAYS AGAIN