Sorry Guys but its another 1 star review for you!! We've been in a similar situation to others here with flights changed and only being notified AFTER Virgin Holidays have taken our final balance payment, no communication beforehand at all. Re-visited the Trafford center store where changes were blamed on Virgin Atlantic. Whilst I appreciate the need to change aircraft for maintenance I'm really annoyed at the lack of communication. We'd booked Premium Economy seats and amended our holiday dates to fit in with direct flights as my wife has a bad back so needs plenty of legroom and room to move in the cabin, the option after the amendments from Virgin Atlantic was economy seats with a stop-over in Atlanta - take it or leave it!! We've decided to cancel but we're now left with 3 weeks holiday booked at work and having to start from scratch on finding something else suitable. Even when we cancelled Virgin tried to take a cancellation charge even though we'd been promised a full refund!! Another few days and another few phone calls and we eventually got the full amount back but if Virgin are using this policy on everyone has everyone got the full refunds they're due? and how much is Virgin raking in in interest?? Really disappointing about the lack of customer care for a company perceived as offering "Rockstar Service" and although I've been on a number of Virgin / Virgin Ski holidays before I won't consider booking with them again.