We stayed in a villa on Highland Reserve, Orlando in early August for two weeks as part of a Virgin package. There were 8 of us in total. Pros: •Great location - 25 mins from Disney and 40 mins from Universal. •15 mins walk from a Publix supermarket and several other restaurants and bars. •The sofas in the villa were very comfortable. •The oven, washing machine and tumble dryer looked new and modern. •The showers were powerful. •The pool was clean. Cons: On arrival at the villa we felt distinctly underwhelmed and disappointed. We are not accustomed to high levels of luxury and neither are we overly fussy but we certainly expected something a little better having booked with Virgin. The villa had a dated, slightly tatty feel. It was also quite grubby in places. There were plenty of towels but many of them were stained and old, the bed sheets were poor quality and bobbly, the skirting boards were dirty, there was splashes of dirt on the front of a cupboard, there was a grubby rubber mat in the bathroom and the toothbrush holder in the en suite was dirty. In fact, the bathrooms really needed a deep clean. The patio door would not open properly and felt quite unstable. There was also a cracked socket. There were no mirrors in the bedrooms - a trivial issue you might say but tricky with 4 teenage girls! Our bedroom contained a small double bed which was strangely short in length and made squeaking and creaking noises if you so much as moved. After several nights struggling to sleep my husband moved to the sofa and ended up spending the rest of the holiday sleeping there. The outside area felt unloved and scruffy. The patio furniture needed a good wipe down and the metal sun-beds did not have cushions. The property was managed by Home Beds who did respond quickly to some of our complaints. They fixed the patio door, removed some of the stained towels, replaced the cracked socket and repaired the air conditioning when it stopped working. They also secured the smoke alarm as it was dangling from the ceiling. We were in regular contact with various Virgin reps but they would not concede that we might actually have had a point and the property was not up to standard. They said it had passed Virgin’s quality control which in itself is hard to believe. I would defy anyone not to have been disappointed on arrival. It was nowhere near as nice as the example villa featured in photos we were sent by Virgin. We were offered £194.04 (the equivalent of one night’s accommodation in the villa) as a goodwill gesture. Less than £25 per person. This did very little to allay our disappointment or make up for the hours we spent sending emails whilst on holiday. We have stayed in far cleaner accommodation in Spain and Turkey with travel companies regarded as being far more ‘budget’ than Virgin. When you holiday in America and book with a reputable company such as Virgin you do expect your accommodation to be of a certain standard - clean, spacious and well-maintained. You also expect decent-sized beds. Sadly, we were badly let down by Virgin in this regard.