Unfortunately I couldn't give 0 star. Probably the worst "experience" provider ever. I bought a cruise on the Thames, only to realise that you pay in advance for a voucher, with no dates confirmed. And to my delight, I discovered there weren't any dates suitable to my schedule. I tried and tried to see if I could find one, but no luck. When I gave up and asked for a refund, I was told that I was out of the 14 days refund policy. If you want to spend your money without the possibility to get a refund and a very appalling customer service, this is the company to go for. It really look like a scam. They get your money first, that's the most important thing. Then if you can get what you purchased, great. If you don't, they simply don't care. Total rubbish