We tried to book a one night stay and dinner at the Hallmark Hotel in the central of Chester. Only to be told by the Receptionist that we could not book a Friday or Saturday Night for the rest of the year. As we work Monday to Friday and our Daughter had bought this for us as a Christmas Gift we were quite frankly shocked!! She had paid £155.00 and we were treated as though we were 2nd class citzens, who had no right to expect anything. We had previously ( Last December) Stayed at Hallmark Fitwick Manor (booked through Virgin for a Friday Night with no problems). This is the 2nd complaint I have had too make about Virgin Gift experiences this year, and being someone who does not normal complain or write bad reviews unless I feel I have too.