UNDER NO CIRCUMSTANCES DO I RECOMMEND THIS HELLISH COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the worst birthday present I've ever had. To start with, my mum bought me a voucher for a glamping holiday. When I tried to book it, they wanted more money off me (another £155) to have it as a weekend/school holidays. I'm a school teacher... When else am I meant to go away? Then I tried upgrading it to another short break that didn't have that written in the terms and conditions. Same problem. They wanted another £100. My boyfriend argued with Virgin for weeks. In the end they would only send me a £200 gift voucher and refunded the extra £60 upgrade. Then I decided to try booking for Alton Towers. We decided on a particular date that was available. My boyfriend booked it off work. Because it said you can't change the date after booking, I waited the following evening to book it. Then the date was gone... Then I refreshed and basically all the availability disappeared. Even weekends in September/october. This voucher expires in November............. Between him working shifts and me being a teacher, we don't have many options at all. Right now, I've attempted THREE times to book. I'm close to tears. My mother wasted £200.