I wouldn’t even give this company one star! My friend bought me one of these virgin experiences for my 40th birthday when she knew I would be visiting New York and spent a lot of money on it. When we were in New York we couldn’t book on the cruise through no fault of our own, the advisor was really slow in getting back to us when we were emailing her in NY and we never managed to book onto an experience. We only heard back from her after we had left NY! Virgin are refusing to offer a refund claiming that we can only use the voucher in the USA and it will never expire. We will not be visiting the USA and therefore this voucher has been a complete waste of money. How can this be fair? I would avoid this company with a barge pole!