I have had an awful experience with Virgin experience days. Originally booked prior to lockdown and then updated and converted to a more expensive theatre and meal experience last year, I have lost in excess of £180. Encore was unable to book my experience and kept moving the dates available for me to book. When they finally allowed me to book it, the date, which by then was not extendable, had run out. They suggested I contacted Virgin, which I did by letter- customer services is practically impossible to get in contact with - they did not even have the curtesy to reply. I would never,ever use them again.