From the moment of first contact with the team at Factor, to the date of delivery of my bike - my customer experience was first class. The depth and attentiveness of the team at Factor is exceptional, they cover every detail through the bike build process, from specification advice, fitting, testing and guidence on going care. The team show the same level of attention to detail to their customers as they obviously do to the development of their bikes - which can only be described as epic. Thoroughly satisfied at every point through the process - thank you to Rob, John, Alex and the rest of the team!