Greg Moore
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What is going on lately? You used to offer next day delivery on orders, then the "next day" delivery started becoming 2-3 days and now orders are "3-5" days! What next? Would you like us to drive up and collect them ourselves? I ordered some cartomisers on Thursday, it's now Tuesday and still no sign of them. Even the notification to let me know my orders have been dispatched is too much trouble nowadays. I've now ran out of cartomisers and will be using a different company in the future. You used to be brilliant, but now sadly not.
Helpful Report
Posted 2 months ago
Hi there,

Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again.

We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders over the new year and have been trying their best to get all orders out as soon as possible.

If you would like an update on the location of your parcel or require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via admin@vipcig.com.

Kind Regards
-Grant-
VIP Customer Care
Posted 2 months ago
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