I ordered on 08/10/19 and payment was taken on that date. Despite several phone calls and one webchat later I have still not received my order. Each day I phoned I was assured that my delivery would be dispatched that evening and that delivery would be the following day. Today I was informed that my order had still not been dispatched and, when eventually it was, it would be 2 - 5 working days before I could expect delivery. I ran out of cartomisers yesterday morning and have had to resort to cigarettes again. I am sorry I placed such a wonderful review of Nathan and although Janet has at least returned my calls, I am sorry that they have had to lie on behalf of the company and yet have still not resolved my complaint. I wonder if this review will be published!