I ordered three bags of dog food on 6.9.23 amounting to approx £190. Latest delivery was quoted at 12.9.23 which seemed slow but my existing supplies would just about last. When nothing had appeared by the 12th I messaged VioVet but got no response. So then phoned and after a long wait was told the delay was caused by the particular dog food being stored on a high shelf in the warehouse. Surely warehouses have fork lift trucks to get products down from high shelves? I was promised it would arrive in the next few days. Why not tomorrow as we're already past the 12th? Sent another message to the VioVet "Support" but again no response. Another time consuming phone call, number fifteen in the queue. I thought buying on line was supposed to be easy! Eventually received the order two weeks after placing it but no response ever from "Support". So would be very wary of ordering anything from VioVet again. A visit to the local pet supplies seems a much safer bet.