Seem to have a cult following online but beware. The customer service veneer is significantly thinner than the material on their sofas! Like everyone else we were enthralled by Jowler Mill. What a wonderful place - totally enchanting and, seriously, I'd volunteer to work there. Same with their products - beautifully crafted and bespoke. What's not to Like? Well, their attitude to paying customer is shocking. We fell in love with a couple of sofas and fell for the spiel. Hook, line and sinker! A few thousand well spent we thought. Delivery in a few weeks at a fraction of the price we'd spent at Loaf. The salesman made reference to checking we could get the sofas into our property. Need 75cm to be sure. Oh no, our doors won't accommodate that. No problem get a window taken out when they deliver and Bob's your uncle. We'll no actually - the limiting measurement when going through anything other than a door is the height. In our case about 110cm. Try as they might and they were exceptionally patient and helpful (as was the glazier). No, no way, never going through that window ever! Swift call to customer services - no problem we'll just take it back for a refund. Ahhhh - wait a minute young person on end of phone - you don't make those kinds of decisions!!! Few minutes later - rang back by head honcho - can't take back unless we pay them £700 for them to remarked as it's bespoke!!! What a load of old tosh. So delivery made - VERY unhappy customers with several thousand pounds worth of sofas that will only fit in the bedroom!! Are we downhearted - no the daughter just has enough seating for 15 people in her bedroom. Moral of story - some people come across as all nicey nicey but when push comes to shove and money involved show their true colours. And they aren't nice!! Salesmen, delivery guys and craftsmanship excellent - 6 stars. People making the big decisions - zero rayed penny pinchers. And - just for reference - they have done themselves out of double the money because we would have spent a fortune in there again and again and again. NOT NOW!!