Ordered a sofa in 2020 (special size) - product delayed because of Covid which is totally understandable. Two sofas delivered that weren’t the correct sofa. new sofa found and delivered but this time with wrong base. After going backwards and forwards it was agreed a new base would be made and a technician sent to fit (second lock down delayed this until last week) old base removed, new one was offered up but is too big…old base put back but now damaged…both emails to store asking for refund or total replacement ignored, so as of Friday 23rd July I will be entering a claim through the small claims process. Happy to provide pictures