Donna
Villa Plus - AVOID AT ALL COSTS. I booked a villa that stated it was a detached property, and paid my deposit. That evening I was showing my partner the pictures and he said that’s not detached?! I emailed them as the pictures were unclear and taken at an angle. I got a reply to say ‘as per the advert’ it’s semi detached… very strange as I was sure it said detached. I checked their website and it did indeed say semi detached, so I then looked back at my screenshots and it said detached!! They had changed the advert before responding!! Absolutely no integrity or values, extremely deceitful to avoid finding an alternative or reimbursing my deposit. I had to take my case to ABTA, I got my money back finally but not so much as an apology and nothing for all the inconvenience and stress it caused us. I then had to find an alternative but couldn’t do that until I had my deposit back over 2 months later, so we were then limited on properties available to fit the flights I’d already booked. Absolutely avoid at all costs, they are complete con artists without any morals and should be ashamed of themselves.
1 year ago
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Villa Plus has a 1.3 average rating from 143 reviews

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