My new tenant did not know how to turn the heating on and as I live abroad I asked VHL to send someone to turn it on and checkout a possible leak on the radiator as well. I was asked to pay £120 upfront which would cover an hours work as well. The enginerr arrived 45 min late, spent barely 30 minutes in the flat, said he could not turn the heating on without pretty much replacing the whole system for £2580! So in effect they took £120 just as a call out charge. I called to complain and Chad promised to escalate the matter to management. Few days later all I get is the official quote for the work which was £2580! I fosmt feel comfortable with this so I asked another engineer to visit and quote me for the work. He not only got the heating on just by turning a key on the radiator but also said no other wirk was needed at all. So I will say, run a mile away from VHL they are going to rip you off and are too big to care about even responding to a complaint!!! I am attaching their quote and my tenants comments after the second engineers visit so you csn see for yourself how bad this company is.