Pathetic accounts department, ordered goods which included free carraige, Paid by Paypal, one item discontinued so tried to charge carraige, complained to call centre which took ages to get them to understand and got refund, Then saw that they had charged me for the discontinued item. Emailed them this time and was told goods were delivered. I KNOW THAT I ask about being charged for the discontinued item, Gave up, like talking to 3 year olds, Anyway 16 months YES 16 months later got a letter from solicitors Flint Bishop chasing for payment, Sent them invoice from Viking stating Paypal Payment, Would not except it as proof, So why not ask Viking why did they produce this invoice? No just added some costs and passed it on, These want naming and shaming, Had to write to their CEO in the uk as call centre is more of a kindergarden. Beaware that Viking do not update Google who their curent ceo is so addressed to wrong person Does that matter? Anyway got a reply stating that they moved my order to invoice without informing me and thus saving Paypals fees. Have spoken to Paypal and have been told that they had 28 days to capture my payment and should have accepted it and issued a partial refund, But they moved to invoice within 5 days, Forgot to say remaining goods delivered late so had bought elsewhere Have paid them by bacs now, Was going to use Paypal but they would have failed to Capture again. Viking were a good company in the past but have gone to POT. Never again, naming and shaming from now on. I did get the refund for the over charge nearly 18 months later