I was terrified after I ordered a filing cabinet and then read the reviews here (wrong order, I know). Was sure I had just been scammed and would never see my money for the filing cabinet. Indeed I didn’t have any tracking number or estimated date of delivery after placing my order which seemed ominous. However after two weeks I reached out to customer services who informed me the packet was en route, and to my great surprise a perfect filing cabinet random arrived at my front door roughly two weeks later in perfect condition. So wanted to add my experience here to balance out the bad reviews, my experience was decent +! And very pleased with the final purchase, it ended up being cheaper, better quality and better looking than alternatives at IKEA etc., just maybe more stress involved because of the lack of transparency.