J
My last cruise was in April 2015. I enjoyed it and the high standard was typical of all your cruises. I do however have two observations about Viking in general. 1. My main grumble is the lack of interest that you display in single cruisers. You have built a completely new fleet of river boats and are building three ocean going cruise ships but you have chosen, presumably deliberately, not to provide cabins specifically for single cruisers. In fact you are behind the curve here. Some other cruise companies are doing just this because they value this market sector which you obviously do not. The 100% supplement that you want to charge is outrageous. Where there is a reduction you are only prepared to offer single people the least desirable cabins on the boat at the last minute as though they are some kind of inferior species. 2. But also none of your staff seem to be aware of the disadvantages that single people experience on your boats. When I have occasion to discuss the dining arrangements with your staff they all say the same thing i.e. 'you can sit where you like'. But it is not as easy as that. One has to wander around the dining room trying to find somewhere to sit only to find that most people are saving seats for friends so one has to keep going from table to table to find a spare seat. I have had to do this 5 or 6 times on some occasions. Conversely, if one sits at an empty table no-one comes to join a person on their own. All the tables always have an even number of seats. Why don't you provide tables with 3, 5 or 7 seats for example? Apart from single travellers there may be groups of odd number passengers. The maître d' should be looking after this and finding a seat for all your passengers but I have never met one of your staff who does this - unlike some other cruise operators. You make great play of being able to make advance reservations on the ocean boats for different speciality restaurants but this is of little benefit to single travellers unless they want to dine alone. Your photos in your brochures tend to show nice tidy even numbers of people too. On the whole you seem oblivious to this and to the message that you are sending out i.e. 'single people need not apply'.
8 years ago
Read Viking Cruises UK Reviews
Viking Cruises UK has a 4.8 average rating from 321 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial