Appalling customer service! Impossible to get through to Veissmann UK customer services on the phone to book an engineer to attend, filled in the call back form on the company website, still waiting 2 months later. Emailed to ask why we have been forgotten about and got a reply basically saying we are too busy, you'll just have to wait. When we did manage to speak to someone last year (Jan 2022), stroppy agent refused to book a service call and told us they would call back in "a few months". They never did. DONT BUY UNLESS YOU WANT TO WAIT WEEKS TO GET AN ENGINEER TO VISIT!!!