I can understand that the Xmas and New year's dates are near impossible but I was disappointed that my day's off at that time was spoiled by no heating or hot water, I don't usually complain but I really was disappointed by the service, I can understand that everyone wants to be with their families and I can understand that, the lady at Boiler Buddies was so lovely and understood my concerns, I am well over 70 years old and my son came to see me and searched on line and managed to get things going again, I was so grateful to him, Honestly I don't blame you guys, everyone needs a break at this time of the year but was just really inconvenient, sorry for being a pain!!!