I am surprised to see any reviews of this company with the words "excellent" or "great service" in them. My experience has been that they have been ridiculously poor at delivering items to agreed timescales and their after sales service has been shocking. I made an order back in September and was told it would be a 5-7 day delivery. Once they had my money that changed to 7 weeks! Only after spending lots of time on the phone, and arguing with them, did they change the delivery which still took 3 weeks. When my bathroom suite arrived, the bath was scratched badly and multiple calls to the "helpdesk" and many promises later, they finally delivered a replacement (after 3 weeks), which was even more damaged. The long saga continues but in a nutshell their helpdesk operators promise you the earth, send you emails arranging colleciton of broken and unwanted parts, which are never fulfilled by the deliver company. I have arranged the return of these damaged baths on 4 occasions, once where a small van turned up with the DHL driver expecting 2 x 5kg packages (there are two baths, one multi-part shower screen and a bath panel) and three occasions where they did not even turn up; all of which there was no explanation for at all. Last week was the third day I've taken off work to be here to make sure everything gets returned and for the third time there was nobody to pick the items up. I have had a previous bad experience with this company but put it down as a one-off; which was clearly a mistake. I have two wishes now, one is that they come and take all this stuff away, and two, that they refund me the money they still owe me. I'm not holding my breath though as their Service is shocking and all the promises they have made so far have turned out to be a pack of lies as far as I'm concerned. My advice would be "never buy from these people".