Order number: ORD-0001150322-1716224A I ordered various bathroom items to the value of almost £3,000. Items were partially delivered after 3 weeks of follow-up. Guess what? The biggest items: 2 free standing baths and towel rail were missing and @Victorianplumb says it’s not their biz to investigate! Very dodgy! My wife and I have spent the greater part of this week chasing up the missing items with @Victorianplumb . First, it takes at least 48 hours to get email responses; second, call lines ring endlessly; third, you have to deal with different people on same issue; fourth, they CANNOT help! Just how easy can 2 large bath disappear into thin air? Guess @Victorianplumb cares more about making profit than customer satisfaction. Little wonder they need to constantly advertise rather than rely on positive customer reviews and referrals. Have you noticed they always have “sales” going on? Terrible!