Wrong sized items sent and i was told to 'cut them to size'. Terrible customer service, giving misinformation to make sales and were most unhelpful when I reported problems, taking weeks for them to tell me they will not help. Very poor, will never buy from them again and I will be advising others of what we went through. So I ordered a lovely small bath with matching panels and accessories. This took weeks to finalise! I liaised with the online and telephone customer service staff to get information about the material of the bath panels, size and a better explanation of how the accessories functioned. Turned out they were lying/wrong about the material, size and the accessories. The bath and panels arrived - the panels were too long for the bath. After weeks of sending the SAME photographic evidence multiple times and informing them the panels do not match the bath, they closed the complaint and told me to send the panels back! I explained that I was not willing to pay the £25 return fee. The customer service advisor looked into the case again and stated that they were the correct panels for the bath and that I should cut them to size! We bought a bath with matching panels to avoid a botched cut and shut job. It was so disappointing to have the staff lie (or most likely be so poorly trained that they just made things up to make the sale) and to be so unhelpful. Poor service, poor product details on the website and from staff, poor quality product (the wrong size!?!?!) And a really upsetting and disappointing experience all round. Not trustworthy, unfortunately.