All seems great on the TV ad and the website with quality goods at great prices... and if there are no issues with your order that may be great. Fristly, the shower trap and pipe supplied would not fit together due to a non standard fitting. I rang expecting to receive help but was instead told it was my fault as they did not specifically say on their site that they did fit! I asked for advice on what i needed to buy to make them fit and was told "We are not a plumbers & cannot help". I was then told that i could have ordered it with an adaptor fitting for the same price but failed to do so! Eventually and after pointing out my right to have a product that is "fit for purpose" and an extended debate about a trap where i cant source a fitting to fit to it is fit for purpose or not I was told a replacement would be sent and would arrive in the next day or 2 as a gesture of goodwill! It was a week before it arrived and I had to buy another elsewhere to get on with the job. Just as well as when the replacement arrived it was identical to the first one and equally useless! Then when i went to fit the shower enclosure there were missing parts. Firstly the support bar for the side section was missing and also there was no way to fit the side panel to the door trim. Furthermore the instructions which were mainly pictures with a few words of broken English (e.g. "step 3: fixxed the fixxed glass" and "begin to install the seals, then all is okay, pls fix the aluminium") were not for a rectangular enclosure but rather for a recessed door as were the fitting supplied. I rang them to query and was told i had to send photos (of the missing part?) and the packaging. Luckily i still had the packaging as the representative told me that they would otherwise do nothing (clearly a breach of the consumer goods act). Today (5 days later) I chased and it seems nothing has been progressed. They have still not had any answers from the manufacturer (Victoria Plumbing do not appear to have any product knowledge and can only answer queries by referring back to the manufacturer). Each time i ring there are between 8 and 17 customers in the queue (read into that what you wish). Most staff are not properly educated in the law of the land and many have no concept of customer service. Today i spoke to one who was and she understood my frustration! This has been an awful experience. I am now at the point of going to Homebase, buying a new screen from a reputable dealer and sending this one back as it is not fit for purpose. I am not expecting that to be an easy thing to achieve either! Using this company has caused significant delays to the project, caused a great deal of frustration and wasted hours on phone calls and sitting in queues to be "fobbed off". You make your own choice but I wont be using or recommending them ever again whatever discounted prices they offer.