Sent us broken goods and refused to replace as I told them outside of there 14 day terms and conditions. This goes against the consumer rights act where the burden of proof is on them to prove they were delivered in working order and not on me to prove they were broken. Trying to get any kind of response has taken up hours of my time, mainly due to average wait times on calls in excess of 30mins and often over an hour. Typical computer says no attitude from most staff and when finally got through to someone in a senior position they were incapable of actually listening.