I actually had a more than satisfactory experience to begin with. I ordered a whole, new bathroom and received everything on time and undamaged. A couple of years down the line, I needed to replace a ceramic cartridge in my bath mixer tap due to a dripping tap that is now a constantly dribbling tap. Seeing as there are an infinite number of non-standardised options for ceramic cartridges, it made sense to just request spare parts from Victoria plumb. So far so good, they sent me a replacement for both hot and cold sides at a very reasonable price. When I received the goods it was instantly obvious that the two parts they sent were not matching (it's not rocket science to know that taps require matching parts). Long story short, I contacted them again and informed them of their error. They promptly sent out a new replacement which again was the same wrong part. Evidently they have an error in their inventory. I responded to them again with photographic evidence showing the error of their ways. They responded via email saying they would investigate and get back to me. Two months later I am still waiting. All I need is a £6.99 component (for which I have already paid) and 5 minutes of my own time to replace it. The alternative is that I need to replace the whole tap (ironically it will have to be from Victoria Plumb as I already have a matching sink tap), employ a plumber and dismantle and re-tile my bath panel. This is where my frustration lies. Either Victoria Plumb don't care, or they are trying to force me to buy a new tap, or they are so inept that despite me showing them that they need to correct their inventory, they need two months and counting to 'investigate' the problem. Another downside to all this is that I have wasted several gallons of water from a constantly dribbling tap.