Very disappointing service overall. Started well, the online ordering was straight forward, confirmation email followed then a delivery slot arranged, going well I thought. Delivery day, bright and early. One of the door panels was missing, just a hand written note on the delivery note “To Follow”, no more info from the delivery guys as to what happens next. They were back 6 hours later as they had left all the fittings on the van, it is not clear on the delivery note how many actual boxes you get so you can count. Replacement Door. I emailed Vibrant with the details of the missing door, no one got back to me, emailed again with the same result so I decided to give them a call. It was morning time. Got through to Oli, nice chap. Had no details of the missing door so would need to investigate and get back to me. 16:45 Oli finally called back, and found no stock of a fifth door even though the system stated there were three, no date available for restock. Oli gave me the option of a door with the same glass option but different finish, as this was a cheaper option to what I ordered they would refund the difference. As this door was in stock I told Oli to proceed and explained I only had my carpenter on site for the next four days, so would need delivery before then, he would investigate. The couriers contacted me with a delivery date of 11 days later, their offices are an hour and a half down the motorway from me and 11 days was the best they could do. I am now stuck for over a week, had to send the carpenter home and hope I can rebook when the door actually arrives. Got an email from Charlotte in customer services “Oli has put on the new order and refunded the difference in price. It is being delivered on 17/06.” I looked at both Vibrant and Vufold when choosing doors, in hindsight I would go with Vufold.