Be very careful if you are Disabled, Elderly, Unable to walk far or Have young children.. I would love to give a higher score, after such a great night at the O2 last night. Brilliant seats- great view. Unfortunately, it could have been so much better for the following reasons. Firstly, I booked the tickets & paid way over the odds for them. This included a high delivery charge. I knew this was the case, but as it was a last minute decision, I decided to accept the £50 add-on for two £43 tickets. Eye-watering add-on I know. The day I was due to receive them I got an email saying they weren't available any more. And was told it was too late for delivery so they would need picking up. I wasn't concerned by this, especially knowing we had just bagged ourselves much better seats. I assumed this would be from a ticket office in the Arena. I started to do some research and discovered some people were happy enough, as the pickup point was around the corner, but most were desperately unhappy. I contacted Viagogo and asked where our pickup point was and then learned it was all the way in Soho. I phoned & spoke to a sympathetic person, who was not English, so I assume didn't know the locations, who could not appreciate fully how much of an effort this was. We were travelling nearly 4 hrs to the venue already and didn't want another journey on top. I couldn't resolve the problem. Our second problem then was we had to travel 4 hrs, park up and pay an additional cost for tube tickets into London. It took us nearly 1 hr to find the place (after a long walk from the tube station in London). Horror stories online told of people waiting hrs outside the postbox place, with a short window of time before the event. Fortunately, the guy there said it was never ever normally like this (we were the only ones picking up when the limited 2 hr slot time opened). He said it was normal for people to be queuing down the street. We then had the long trek back to Westminster, to get back on the tube for the Arena. We had great seats, and for that we were thankful, but the other inconvenience was not acceptable. It was only because we are able- bodied, fit adults, without children that we managed this. It is absolutely ridiculous that people have to travel so far for the tickets. This may be acceptable for people who live in London, but for the majority of Britain it isn't. I gave 2 stars because the tickets were great but the extra inconvenience deserves only 1 star. It would have been a minus if it had been raining & there was a big queue, resulting in us missing the start of the concert, as has happened to lots of poor people. I never even questioned the huge price markup. If I ever need to buy from a resale company again I will think very carefully about who I buy from. Buyer Beware...