Although I had booked and paid for specific seats at the 02 costing over £350 each, when the seats were issued just days before the event, I was given totally different seats that were further away from the stage. When I complained to Viagogo, they told me they do not guarantee seats! This is absolutely outrageous! Why would you offer the facility to book something you cannot guarantee, especially when you take payment at the time of booking? Doesn't this constitute a contract? Makes an utter joke of the so called "Viagogo Guarantee" that was listed at the foot of every email I received that also confirmed the original seat numbers I had booked.
Be warned, their Customer Service team also show a less than sympathetic approach!
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.