If I only I could put 0 stars. They will have several people handling your issue in order to make it so difficult for you and give up. Andreea, one customer service representative, called me and ASSURED ME they will handle everything, as I requested I did not want to deal with so many different people. Well, They just blatantly lied to me as I never heard back from them again and never received the link to exchange my tickets. This is why I gave up and asked for a full refund. They will drag your issues until you harass them over email. TIP: call the selling department ( option 2) and ask to be put through to someone in customer department because they will not take your call if your event is further than 3 days away. Turns out to get a refund, it takes 2 seconds over the phone but for some reason they dragged it the issue for two weeks when I asked by email :) disgusting company !!!! They will say they were looking for replacement tickets, but your argent falls short when I asked for a full refund and no exchange ticket but was ignored :) Do not even bother buying from them, it will be a NIGTMARE !!! If you get paper ticket ( you have to pay like a tenner for them but also pay a tenner for e tickets !! ) they will send it only a few days before the event AND they could be fake. Yeah, they are a reseller scamming their way. They also have / had a lawsuit in Switzerland for scamming so.... just DONT