Sent us tickets for coldplay on the wrong date. Did nothing to rectify even though all their emails said tickets were for the 13/8, tickets we got were for 20/8. Missed concert as could not get in with very disappointed family. No offer of compensation for cost of rail fares and hotel. Wouldn’t touch with a barge pole again. No help sorting on the night even though they acknowledge they had tickets for us but would not email. Total incompetence.
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