Viagogo is a JOKE. They need to shut this scamming company down like yesterday, Thousands of people buying tickets, not receiving the tickets or not able to download the tickets for the gig and no refunds. I was promised a refund in writing on my account as I couldn't download the tickets. but first I had to update my details.. e.g name, address, bank branch, bic/swift number, new a/c number shortcodes etc., as the tickets were paid from a different card that had expired. This was all updated on my viagogo account.. I pressed the green submit button and it went through. I was on the phone to a viagogo call handler at the time, I was told it wasn't submitted as the call handler named John couldn't see the updated details on his computer. This was the 2nd time I had updated my details this was with call handler Maryjoy, probably made up names. I thought I was going to blow a gasket over the phone, I was so angry. John also kept repeating how long I had been on the phone, not customer friendly at all & very cheeky. I demanded to speak with a manager he said No, he doesn't know or get to see any managers. He told me he would email the dedicated team's department to get a manager to call me & guess what? NO phone call. Believe me I will not let this go.. Do Not buy tickets from Viagogo. Brian Taylor