Absolutely appalling way to treat animals and customers, told I must see the vet 11:00 slot, sat in car park for 3 hours and was told told “ we are like NHS accident and emergency” They had no history about my dog and shot him up with Bupranorphine or in human form Subutex same thing they give addicts ? A completely over the top pain killer for an abscess that apparently they had drained and all was so good he didn’t need antibiotics, no it wasn’t drained seeping puss all the way home ! My dog couldn’t stand up and I was so scared about his breathing, I thought he was going to die! Took over an hour to try and get hold of them to find out who had given him and where to take him or what to do , no one would take responsibility! They then kept him inside the building until I paid over the phone ? I watched a guy sit outside with his dog unable to walk for three hours in his arms it was heartbreaking! I think my little guy is ok but he needs antibiotics. So that’s a another bill! Vets who are using this service are going to loose a lot of clients, if my pet has to go through a situation like that ever again I’ll leave and take all 7 fully insured animals elsewhere for treatment. You see VetsNow you are not an over pushed National Health Service PetsNow , you are greedy poor veterinary service! Your reference to the NHS turned my stomach when I think what nurses on the front line get paid next you you who play on the emotions of owners and are happy to willy nilly inject a brachycephalic dog with subutex . My dog is bloody traumatised , I’m traumatised by the lack of aftercare or concern for him and to top off the insult they took money from my account for paid blood Pet products Where do these people get off ! Never Ever Ever use them !