Took my dog in for emergency care as she is due in a vets tomorrow but feel she could not wait. They took her rudely / abruptly and rushed - the vet then called me as due to cov I was not allowed in which is de-stressing in itself. They said that her heart rate and temperature were normal but they had to run tests which would be £400. I agreed they carried out the tests - called me saying they have all come back negative but she is very de- hydrated. I said ok - but they requested I leave her over night - I refused as I would not leave her some where strange - i asked what was wrong - they said she was a very poorly dog but gave me no answer as to what was wrong. My dog is 15 and is old and I’m aware she is not well. They simply told me to take her back to a vets tomorrow so I am £400 down and non the wiser if my dog is just poorly as she is 15. Do not use them wish I had read these reviews before - and now reading them I am so happy I decided to take her home. They talk to you like rubbish and are rude. Con artists and time wasters.