The communication was hard at such a difficult time i just wanted my boy home and sometimes when i phoned people where very blunt. The women who did ring me when he was ready to be collected was lovely though however i wanted to pick him up during the day as you where not open until late in the branch in staines i was told i couldnt and had to wait until the everning i then phoned someone else who advised me i can get him during the day i just needed to request for him to he left with th3 staines branch. This just put me being able to collect him back by anouther day when all i wanted was him home. I would of also liked to be made aware i could of gone to see him again before his cremation it said in th4 booklet which i found out after his cremation on the day he died t i was a complete mess as the hole situation was a shock