We considered the pricing to be very expensive however the biggest negative was the actual vet we saw on the Saturday night. He was Eastern European so English was not his first language. However, his ‘bedside manner left a lot to be desired even allowing for language variations. He simply stated it would be best to have our dog out down there and then, something we had not even considered. Everything seemed so cold and calculated. Also... To have to pay £15 for a form to be be filled in for insurance seemed a bit excessive given the fact that it only took 5 minutes. On the plus side, the nurses were excellent and very helpful. Making the appointment was also easy and quick.