One vet on duty, pet seen by a nurse who uses her discretion to decide which is most acute emergency, whilst at the same time answering phones and doing general admin - there is NO way the company can cover two emergencies coming in within a short space of time and had I arrived with a dog who truly had bloat he would have died in the surgery whilst I was waiting for the receptionist/nurse to help someone complete insurance details. Words cannot express how much I loathe your out of hours care - the vets never seem to know what they are doing, bizarre diagnosis and blood tests taken, enormous bills (which I am not averse to if I feel my animals are being looked after promptly and competently) and I truly dread doing anything out of the ordinary at the weekends in case I have to ever use your appalling, exploitative, inefficient, understaffed, under qualified, shoe string service. Vets Now emergency cover is the reason why I am looking to change my beloved regular vet because they have sadly chosen to use you as their out of hours cover.