Whilst out in the recreation ground, playing her usual game of ball, my dog sliced her top pad off, as well as cutting deep into her leg. I feared she may have cut a main artery, as there was so much blood oozing out. So I telephoned her veterinary practice immediately, and was guided to Vets Now Out of Hours, by a pre-recorded message; be it 9am Sunday morning, staff are resting! I telephoned Vets Now, and was told there would be an initial £120 call out fee, which later changed to £160 when being invoiced. Whilst driving my dog there, her paw soaked through two blankets, as well as having soaked through two bath towels whilst at home telephoning. Upon arriving, I was made welcomed, but had to wait almost 30 minutes before being seen. The staff member that checked her, was also friendly, and explained she would need the wound flushing, and stitching. I then got a telephone call at home, three hours later, telling me she was ready to go home. When I got there, I was a bit shocked to see her bandage was soaked with blood, as well as a veterinary nurse telling me, they accidently snipped a small vein whilst cleaning the wound. I was also told, due to the difficulty of sticting the wound, it may be the pad might need removing. However, although this information was helpful to know, they told me it should take approximately two weeks to heal, yet it was almost five weeks in healing. Thus a ten minute walk after the two week period, left the wound breaking open and bleeding. However, I accept the wound was stitched to the best they could do, and the wound has healed lovely now. They also prescribed four days of medication, ample to keep her calm and in minimum pain. I probably would use Vets Now if there was no other option, and it was an emergency again, but I would make sure their emergency fee didn't creep up from what was originally quoted, as the fees from the surgery and medication are high enough.