We experienced the most traumatic experience when we rang VETS NOW in Tunbridge Wells with an emergency. Our pet French Bulldog had a seizure and we rang to take him to Tunbridge, we were told that it was not possible as they were too busy, and told to go to Maidstone( no idea where this is or was) we asked for an alternative and then were asked to go to Caterham which at least we had an idea where this was. Caterham Vet was able and reassuring. On returning home the dog had another seizure, and we again sought help from Caterham who suggested we wait until the following morning and then take the dog back to Tunbridge Wells, which was closed. Our own vet is closed on Saturday so we were then told to go to another vet, who said they could not treat him. Eventually at 1500 hours we drove 2 hours to the Royal Vet College Potters Bar where we received excellent treatment. Without doubt the experience was traumatic and one we never wish to repeat again in our lives. The service provided by your organisation that evening was appalling, due to the fact not enough resources, overworked tired staff, and little consideration for animals and the owners