Ally
My puppy of 11 months old was rushed to Thamesmead VETS NOW yesterday evening after a combination of vomiting, lack of appetite and poo in the blood. We were obviously concerned and so were our local vets! When he arrived at Thamesmead he was given anti sickness injection and a blood test within 20 minutes of being seen and was admitted overnight. The Vet called me and spoke me through step by step what treatment they were giving my puppy and were happy to answer any questions I had. She was also very honest and said what could happen and what they would do if things did change. I called at 22:00 for an update (needy dog-mum I know!) and Julie one of the nurses there was more than happy to help me, she gave me an update on my puppy and said she had been stroking him until he fell asleep settling him! She explained he would be checked on every 2 hours and she would call me if anything changed. She said “there isn’t a shortage of love and cuddles here!” Really put my mind at rest. She said she would call again at 08:00am in the morning with an update, come 07:30am I already had a phone call to say he had made a dramatic recovery overnight and they would be happy to discharge him for further fluids at our local vets! She said he was a totally different dog to when he came in and the fluid therapy treatment had enhanced his recovery. They acted so quickly, professional and caring and I don’t know what we would have done if they didn’t give the care to him over night! Would highly recommend as an emergency vets – they have a genuine passion for helping animals and treat them as they would they’re own. Very thankful to the Thamesmead team!
5 years ago
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Alice, Customer Support

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