Ms Amy Fuller
We waited an hour in the waiting room to be seen, i was then told hes very bad as if i had left it too long before bringing him. Then the vet spoke longer about the money than the treatment & the welfair of our pet, i was given an invoice of a grand that included tests and sedation alng with a misclanious figure that they described as " just to round it up" ??? As i was extreamly upset & concerned that my best friend was so unwell i didnt really think about things at the time i was told he wiuld need to be hospitalised & given iv fluids & that they would do tests. I had a phonecall @ 4am to tell me my boy had passed away. I went to collect him so we could bury him at home & i asked for reasurance "he didnt suffer did he?" The responce was........ " erm well i dont think so, i havent read his notes!!!!" I was then issued a new bill of £600 as our pet had not survived long enough to stay in their care for the 21 hours they had originally quoted & also after further inspection of yhe bill they had infact not treated him at all as there was no sedation pain relief or tests done after we had gone. ???? So as far as im concerned they just put him on a drip & threw him out back to suffer & die alone. I can see no attempt to find the cause, treat him or make things comfortable for him. I felt that my visit was too much work for them after all they had already secured the payment by making me sign a form which said if my pet does not survive i am still liable for the costs & if i fail to pay they would enforse court procedings! We waited an hour in the waiting room to be seen, i was then told hes very bad as if i had left it too long before bringing him. Then the vet spoke longer about the money than the treatment & the welfair of our pet, i was given an invoice of a grand that included tests and sedation alng with a misclanious figure that they described as " just to round it up" ??? As i was extreamly upset & concerned that my best friend was so unwell i didnt really think about things at the time i was told he wiuld need to be hospitalised & given iv fluids & that they would do tests. I had a phonecall @ 4am to tell me my boy had passed away. I went to collect him so we could bury him at home & i asked for reasurance "he didnt suffer did he?" The responce was........ " erm well i dont think so, i havent read his notes!!!!" I was then issued a new bill of £600 as our pet had not survived long enough to stay in their care for the 21 hours they had originally quoted & also after further inspection of yhe bill they had infact not treated him at all as there was no sedation pain relief or tests done after we had gone. ???? So as far as im concerned they just put him on a drip & threw him out back to suffer & die alone. I can see no attempt to find the cause, treat him or make things comfortable for him. I felt that my visit was too much work for them after all they had already secured the payment by making me sign a form which said if my pet does not survive i am still liable for the costs & if i fail to pay they would enforse court procedings!
5 years ago
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