I am disgusted and saddened to read some terrible reviews on your page still after all the complaints you are letting pets and their owners down time and time again. Ihad the unfortunate experience to have to take my pregnant pug to the Gateshead branch where we were treated terribly by the vet his nurse and reception. Ileft a review on the page and it just seems as no lessons are ever learned from customer feedback, and how they get away with the over inflated charges from the insurance companies beggars belief. If any human was exaggerating whiplash injuries I'm sure they would be charged with fraud when in fact vets now seem to be able to defraud insurance companys on a regular basis according to some customer reviews. Also I am sure you have two or three generic answers to all your reviews. Your company truly disgusts me and would die rather than use you again.